Survey

Survey

Would you be so kind to fill out the survey bellow? We would like to thank you in advance.

    Personal Information

     



    Communication

     
    Are we easily accessible by phone?

    Do you get connected to the right person quickly?

    Are you beïng answered to in a friendly way?

    How do you judge the skills and knowledge of the employee?



    Price / Quality

     
    How would you rate the quality of the products supplied by us?

    How do you rate the quality / price ratio?


    Delivery

     
    How would you rate the delivery time?

    Are deliveries taking place on the agreed date/time?


    Package

     
    How would you rate the quality of the packages?

    Is the information listed on the labels sufficient?



    Transport

     
    How would you rate the quality of transport?

    How would you rate the friendliness and helpfulness of our drivers?

    What do you think of our delivery notes?

    Did you collect the order yourself?

    If yes, how would do you experience the support of our employees?


    Complaints/Problems

     
    Are you satisfied about the response time concerning your complaint/problem?

    Are you satisfied about the way your complaints and problems are treated by us?



    Billing

     
    Is the information clearly stated on the invoice?



    Comments/Completion

     
    If you have any comments and/or improvement points about our organization, please let us know.